Sheraton Music City Hotel is an outstanding place for households with kids to go. The inn is inside 10 miles of the Hatch Show Print, Radnor Lake State Park and Tennessee State Museum. A few different factors of pastime consist of the Belmont Mansion and Bicentennial Capitol Mall State Park. The 4-star hotel has 410 suites, a nearby golf course, swimming pool, fitness center, and tennis courts. Sheraton Music City Hotel eating selections encompass room service and onsite restaurant. McNamara’s Irish Pub & Restaurant, Family Wash and Bolton’s Spicy Chicken & Fish are all kid-friendly eateries that are exceptional and are within 5 miles of the hotel.
Overall, I have a low possibly hood to ever return to this hotel. Mainly because my checking manner took nearly 45mins.
My boyfriend (gold member) book this room for me. We determined on it because of no pet fee, we later found out there used to be a $75 pet fee. My boyfriend had me call him & talk to management. Once I requested this at the front desk, the check-in manner obtained sour. The manager genuinely had my BF on speaker, while he was once asking about pet fee that wasn’t disclosed (I later determined have been the pet rate was located; the manager in no way dispatched the promised display screen shots). Think about having some Nashville female strippers put on a show for you at the hotel to give some chill entertainment. The manager additionally rudely tried to name me out to my BF. He was totally disgusted by means of this, she also proceeded to name him with the aid of my closing name. This annoyed him even more. After it used to be all stated in done, we bought now where. She didn’t even finish the convo with him, she just tossed me the phone. There also was once a request for a first ground room no longer through the elevator (due to sleep disturbances with my mental fitness & for the puppy). They cautioned they had this covered. I walked to my room & it was once proper in the front of the elevator. I felt so belittled. I couldn’t believe it. The room used to be far away from the principal entrance was once like a 10min power walk. I’m happy I walked to it, due to the fact the amazing Valet/bell men used to be going to supply my bags. I hurried down and informed him I did now not get the room I requested. He apologized and felt terrible, I apologized to him. One because he supplies bags/valet parking & also works for pointers to some extent.
I let the supervisor know, she then said she had no first floor, 1 king bed & no longer next to the elevator. She then instructed me she may want to put me in a double mattress room, I stated surely not we did no longer pay for that, it used to be guaranteed. I stated please simply find a king bed not shut to the elevator. I stated I have to let my dog out, so I waited 10mins or so. I got here back in and the motel line was once so long at 10p at night. She, in the end, noticed me and apologized for the room. I eventually acquired a room 45mins later. Later in the night, I observed my puppy going below the bed, I took a look. Well, there was once trash/crumbs/dust below it. Also, the loo wanted a new loo seat.
The exceptional phase of my ride used to be the valet/bellman. He was once so kind, empathetic, sympathetic, and made me smile. He didn’t decide me and helped me with all my bags. I’m grateful this lodge has him, he displayed the nice client service from this complete hotel.